I’ve been asked to produce a very short ‘idiots’ guide to ISO9001 for the operators, things like ’ what is ISO9001’, ‘How does it effect me’ and ’ why do we need it’
Does anyone have such a thing?
From our new employee orientation materials:
What Is ISO?
ISO - International Organization for Standardization.
ISO is based in Geneva and composed of more than
100 member countries, each having a single vote.
The American National Standards Institute (ANSI), is the United States representative to ISO.
ISO’s objective is to create common standards worldwide.
The ISO Series Standards were released in 1987 and last revised in 2000.
What Is ISO 9001?
The ISO 9001 standard describes the minimum requirements an organization needs to have in place for a Quality Management System.
A Quality Management System is the organizational structure, responsibilities, processes, procedures, activities, capabilities, and resources that are needed to ensure that production and services satisfy requirements or implied needs.
An organization becomes certified to the ISO 9001 standard by developing, documenting, and effectively implementing their quality system to meet the requirements of the standard and then successfully completing an audit by a third party registrar.
What Is your Role?
Every employee plays an important part. Your role in assuring compliance with ISO 9001 may include:
Helping to define where written procedures and/or work instructions are necessary or beneficial.
Defining and documenting the proper procedures and work instructions to provide correct, complete, and consistent ways to perform work and maintain high levels of quality.
Following the quality management system documentation once it is approved and implemented.
Maintaining complete and accurate records.
Educate and guide others to use the ISO 9001 Quality Management System correctly.
Identify ways to improve the ISO 9001 Quality Management System.
Suggest ideas for process and quality improvement.
Participate in Internal Quality Audits, answer questions honestly, and provide information which can help improve our Quality Management System.
Understand the Quality Policy, related objectives, and how you contribute to them.
[quote=chandra]I’ve been asked to produce a very short ‘idiots’ guide to ISO9001 for the operators, things like ’ what is ISO9001’, ‘How does it effect me’ and ’ why do we need it’
Does anyone have such a thing?[/quote]
yes, you are very right, idiots guide about stupped standard:mad:it is much better to make an presentation to employers in the sense how to protect product, they self, equipment, enviroment etc…etc…
ISO9001 just talking about customer, marketing, documentation, records, …so far-so away from the heart of all-PRODUCTION!!! Loosing time for lasy people from administration!!!:mad: If you ask me…
vbr,a
cubica:eek:
I wish someone would write an Idiots Guide to cleaning validation, process validation, and perhaps Equipment Qualification.
Typically these books get to the point and are loaded with information.
The current books on the market are usually over $300 and may not have the info you are looking for in them.
George this is a great business opportunity for you !
Hi Pingpong,
We are in the process of developing these modules at the moment, in the format of e-learning modules and power point presentations.
Our first module Good Documentation Practices will be live for sale on the site in the next few days
Regards
[quote=chandra]I’ve been asked to produce a very short ‘idiots’ guide to ISO9001 for the operators, things like ’ what is ISO9001’, ‘How does it effect me’ and ’ why do we need it’
Does anyone have such a thing?[/quote]
And below Top 10 Reasons Why You Need ISO 9001
1. Meet Customer Requirements
Many companies want to get ISO 9001 certified just to satisfy onecustomer requirement. The customer states that it will only do business with vendors that are certified as ISO 9001 compliant, so to get (or keep) the business they need that certification. The problem with these companies is that they’re looking for a short-term payoff. They see nothing but that one benefit — we need money– and ignore the long-term benefits, like “if we keep the customer well satisfied, they will want to come back again and again”.
They don’t embrace the concept of quality through continual improvement. They don’t understand that continued customer satisfaction is the ultimate goal of a QMS. In other words, these companies haven’t “bought into the program”. See, you may obtain a piece of paper (that ISO certificate) that claims ISO 9001 certification without seeing much actual quality or improvement. Focusing only on that one benefit — your immediate gain — without putting the customer in front will end up costing you much more in the long run. Hopefully, some of the quality management system ideas may rub off and eventually stick…but wouldn’t you rather have a plan than trust to luck?
2. Get More Revenue and Business from New Customers
Once you earn your ISO 9001 certification, you can advertise your quality certification and respond to requests for quotes (RFQ) from companies that make ISO 9001 certification a “must-have”. ISO 9001 certification can open up new markets you were virtually unable to do business with before your certification.
3. Improve Company and Product Quality
A quality management system standard is all about quality (really!) so, of course, one result of adopting a QMS should bean improved level of quality for the entire organization — every process, and every product. There are many definitions of “quality”, but Philip Crosby and Joseph Juran provide two of the best. Crosby defined it as “conformance to requirements”; Juran called it “fitness for use”. A well-designed, effectively implemented ISO 9001 Quality Management System will put your company on the Road to Quality.
4. Increase Customer Satisfaction with your Products
Quality means whatever you produce will work as your customers expect. You will meet not only their stated requirements — you will meet more of their implied requirements, too.
Quality also means far fewer complaints and doing a better job of resolving those you do. If your quality management system is working correctly, you should know what your customers expect and you should be providing it, resulting in increased customer satisfaction.
5. Describe, Understand, and Communicate Your Company Processes
The ISO 9001 QMS standard requires that you identify and describe your processes using business metrics, the purpose of which is to better manage and control your business processes. Quality objectives form the center of your system. Metrics are used to understand and communicate your system’s performance relative to your quality objectives. If you make an honest attempt to conform to the requirements of ISO 9001, you’ll learn more about your business.
6. Develop a Professional Culture and Better Employee Morale
Implementing an ISO 9001 Quality Management System can empower employees. Your QMS will provide them with clear expectations (quality objectives and job descriptions), the tools to do their job (procedures and work instructions), and prompt, actionable feedback on their performance (process metrics). The result? An improved company culture and a more professional staff!
7. Improve the Consistency of Your Operations
What is consistency? Well, one way to think of it is “decreased variation”. Reducing the variation in your processes is the definition of consistency. Is your customer better served by you supplying them with a consistent product — same dimensions, same weight, same tolerances, same output every time — or by your products being unpredictable and “all over the place”? (I hope you’re not thinking too hard on this.)
Of course, they won’t accept variation, and neither should you! And how do you decrease variation? Increase control of your processes! Control comes from having a clear target to shoot for (objective), collecting data on the process (metrics), and understanding how to adjust the process (procedures and work instructions) to maintain the target output. If your ISO 9001 QMS is working, you should be increasing operational…and product…consistency.
8. Focus Management and Employees
We’ve discussed quality objectives, metrics, and procedures used within an ISO 9001 Quality Management System. Having the right objectives, metrics, and procedures, management and employees should be able to focus better on what’s important. Yet, this isn’t always the case — it’s easy to lose focus over a period of time.
The ISO 9001 QMS has a way to ensure the company stays focused, and that’s quality auditing. Internal audits, registration (and surveillance) audits, and self-process audits. ISO 9001 requires that the company periodically audit its quality processes. Regular process audits and as-needed audits, when done correctly, provide the objective feedback needed to correct any deviations from the quality path and keep the company focused on its goals.
9. Improve Efficiency, Reduce Waste, and Save Money
An ISO 9001 Quality Management System isn’t perfect; no process and no one is perfect. (Why else would the standard devote a clause to “continual improvement”?) A well-run QMS does enable your company to approach perfection. As your processes improve, become more consistent, and you achieve your target objectives with greater regularity, you will see tangible results. Your process waste will decrease, for one.
Waste is money lost forever. Waste results from poor quality and inefficiency. Inefficiency results from variation and inconsistent processes. Reduce variation, improve consistency, and you’ll have less waste…and more money. It’s that simple!
10. Achieve International Quality Recognition
ISO 9001 is a worldwide standard administered by the International Organization for Standardization (ISO), based in Switzerland. ISO 9001 is currently in use by close to one million organizations around the world! It is truly a world wide standard for quality! Obtaining ISO 9001 certification puts your company in a very select group.
If you have time, you can visit ISO 9001
http://iso-90012008.net/
to have more informations.
Best rgs
Chandra knows a lot of things about ISOs. Like what are these ISOs. The processes, the effect on the business. Will it improve customer satisfaction. Maybe you can as chandra. Although chandra already posted a thread about this. You can also visit some sites for ISO 9001 Training
http://www.cavendishscott.com/iso-training/irca-certified-iso-9001-2008-lead-auditor-training-course.html
, you will be educated or you can get some answers to What is an ISO 9001 Quality Management System?, Why is my organization involved with ISO 9001?, What does ISO 9001 require?, How does it impact me and how can I impact quality?, and What and why are people auditing?. 
The ISO 9001 standards are a collection of formal International Standards, Technical Specifications, Technical Reports, Handbooks and web based documents on Quality Management. There are approximately 25 documents in the collection altogether, with new or revised documents being developed on an ongoing basis.
The aim of ISO 9001 should be to offer quality administration programs with an corporation as a way to make sure that the best techniques are implemented within the firm bringing about greater customer happiness as well as employees enthusiasm. ISO 9001 guide is suitable for up to most industrial sectors as well as for both huge as well as modest corporations.