Hello Jenny,
Here’s the overview of ISO 9001.
ISO 9001 - Quality Management Standard
ISO 9001 is the internationally recognised standard for the quality management of businesses. ISO 9001 applies to the processes that create and control the products and services an organisation supplies prescribes systematic control of activities to ensure that the needs and expectations of customers are met is designed and intended to apply to virtually any product or service, made by any process anywhere in the world
ISO 9001 is one of the standards in the ISO 9000 family.
The benefits of implementing ISO 9001
Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities.
Why seek ISO 9001 certification?
ISO 9001 certification by an accredited certification body shows commitment to quality, customers, and a willingness to work towards improving efficiency.
It demonstrates the existence of an effective quality management system that satisfies the rigours of an independent, external audit.
ISO 9001 certification enhances company image in the eyes of customers, employees and shareholders alike.
It also gives a competitive edge to an organisation’s marketing.
How do you start to implement ISO 9001? What is involved?
Identify the requirements of ISO 9001 and how they apply to the business involved.
Establish quality objectives and how they fit in to the operation of the business.
Produce a documented quality policy indicating how these requirements are satisfied.
Communicate them throughout the organisation.
Evaluate the quality policy, its stated objectives and then prioritise requirements to ensure they are met.
Identify the boundaries of the management system and produce documented procedures as required.
Ensure these procedures are suitable and adhered to.
Once developed, internal audits are needed to ensure the system carries on working.
Hope this helped you.
If you want to seek training, you may check out CavendishScott.com for
ISO 9001 Training
http://www.cavendishscott.com/iso-training/irca-certified-iso-9001-2008-lead-auditor-training-course.html
.