Literature of deviation handling

Dear all,
does anyone have literature/good site about handling deviation related to CAPA. coz im still confused about it.:confused:
thank you:(

There is lot tools available to investigate deviation like 5whays?, fish bone diagram, DMAIC as simple as six sigma principle to close CAPA

Can you give me the Soft copies for the Same??

pl find herewith the sop od deviation attached.

kindly tell me the difference between deviation and non conformance

process deviation.DOC (93.5 KB)